Email Notifications

Receive notification updates directly in your inbox.

All notification types available as webhooks can also be delivered as email notifications. This is useful for teams that want to monitor events without setting up a webhook endpoint.

How email notifications work

When an event occurs, Nuvei for Platforms sends an email to all configured email addresses for that notification type. You can configure multiple email addresses per notification type by separating them with commas.

Configuring email notifications

Dashboard

Navigate to Configuration > Notifications in the dashboard. For each notification type, enter one or more email addresses in the Email field. Separate multiple addresses with commas.

API

You can also configure email notifications programmatically:

  • POST /api/v2/notification/email/configuration — Create a new email notification configuration
  • GET /api/v2/notification/email/configuration — List all email notification configurations
  • PUT /api/v2/notification/email/configuration/{configurationId} — Update an email notification configuration

KYC Status Update

You will receive an email when a seller’s KYC status changes.

Email subject: KYC status update for {extRef} of account owner {accountOwnerCode}

Email content includes:

  • The seller’s account owner code and external reference
  • The new KYC status (MISSING_DATA, IN_PROGRESS, ACTIVE, FAILED, or REJECTED)
  • A reason message explaining the status change

Payout Status Update

You will receive an email when a payout status changes.

Email subject: Payout status update for account owner {accountOwnerCode}

Email content includes:

  • The payout code
  • The new payout status (WAITING, ACCEPTED, PROCESSED, RETURNED, CANCELLED, or FAILED)
  • A message about the status change

Transaction Status Update

You will receive an email when a transaction status changes.

Email subject: Transaction status update for {extRef}

Email content includes:

  • The transaction type (PAYMENT or REFUND) and external reference
  • The new transaction status (PENDING_SPLIT, PENDING_SETTLEMENT, RECONCILED, or CANCELLED)
  • Virtual account codes associated with the transaction
  • The original event timestamp
  • Payment and mutation references
  • The split code